We are happy to refund or exchange any item (including sale items) within 21 days from date of arrival, if for any reason you change your mind (subject to our terms and conditions).

Please make sure your items are returned new, unused and with its original packaging and designer garment tags still attached. We cannot accept returns of items as faulty if they have not been treated as instructed in the garment care label.

Unfortunately returns that do not meet our guidelines cannot be accepted and will be shipped back to you.

Note: We cannot accept returns that are shipped to us using FedEx or TNT.

• Please fill in the returns form enclosed with your order (or download here) and stick the address label on the parcel.
• Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers). Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
• Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
• ***Please remember to label your parcel ‘Returned Unwanted GB Merchandise – Custom Value 0 GBP’ to avoid import duties.
• Kindly note that international customers are responsible for the cost of returns. For some countries we can provide a competitively priced return service. For more information please contact us on our Chat.
• Gift-wrap or gift boxes cannot be returned or exchanged. Should you wish to exchange or return items that you have received in a gift box, you do not need to return the box. If you require a new gift wrap for your exchange, please contact us. There will be an extra cost for a new gift-wrap. 

Childrensalon, Returns Department, 22 Decimus Park, Kingstanding Way, Tunbridge Wells, Kent, TN2 3GP, United Kingdom